At Ready Set Spray, we want every order to arrive exactly as expected. Because our products include carefully prepared fragrance decants and personal-use fragrance items, returns require special handling to protect product quality, authenticity, and hygiene.
Please review the information below before requesting a return.
Return Eligibility
If you would like to request a return, please contact us as soon as possible after receiving your order.
To be eligible for consideration, an item should generally be:
- Unused and in its original condition
- Unopened and not altered or tampered with
- Returned with its original packaging, where applicable
- Accompanied by valid proof of purchase or order information
All return requests are subject to review before they are approved.
Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted or processed.
Fragrance Decants
Ready Set Spray specializes in carefully prepared fragrance decants offered in multiple sizes.
For hygiene, safety, and product-integrity reasons, opened, sprayed, tested, used, or otherwise altered fragrance decants generally cannot be returned simply because the fragrance is not to the customer's personal preference.
Fragrance is highly personal, and scent perception can vary from person to person. We encourage customers to select smaller decant sizes when exploring a fragrance for the first time.
If there is an actual problem with your order—such as an incorrect item, damage, leakage, or another fulfillment issue—please contact us so we can review it separately.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Opened or used fragrance decants
- Products that have been sprayed or tested
- Items returned in a condition different from how they were received
- Items damaged after delivery through improper handling
- Products returned without prior authorization
- Final-sale items, when clearly identified as final sale
- Gift cards, where applicable
If you are unsure whether your item qualifies, contact us before attempting to return it.
Damaged or Leaking Orders
We take care when preparing and packaging every Ready Set Spray order. However, if your order arrives damaged, broken, or leaking, please contact us as soon as possible.
When contacting us, please provide:
- Your order number
- The name of the affected product
- A brief description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging, when applicable
Please keep the product and original packaging while your request is being reviewed.
Once we receive the necessary information, we will evaluate the issue and determine the appropriate resolution.
Incorrect Item Received
If you receive a fragrance or size different from what you ordered, please contact us before using the product.
Include your order number and clear photographs of the item you received. Once verified, we will work with you to resolve the fulfillment error appropriately.
Please avoid opening, spraying, or using an incorrect item while the issue is being reviewed.
Missing Items
If an item appears to be missing from your order, please check the entire package and packaging materials first.
If you still cannot locate the item, contact us with your order number and details about what is missing. We will review the order information and available fulfillment records to determine the appropriate next steps.
Change of Mind
We understand that customers may occasionally change their minds after making a purchase.
However, because fragrance decants are prepared as personal-use products, eligibility for a change-of-mind return depends on the condition of the item.
Opened, sprayed, tested, or used decants generally cannot be accepted for this type of return.
If your item remains unused and unopened, contact us before returning it so we can review whether it is eligible.
Return Authorization
Before sending any eligible product back, you must contact Ready Set Spray and receive return instructions.
If your return request is approved, we will provide the information necessary to proceed with the return.
Items sent back without first requesting and receiving return authorization may not be accepted.
Return Shipping
Unless the return is the result of an error by Ready Set Spray or an approved issue with the order, customers may be responsible for applicable return shipping costs.
Original shipping charges may not be refundable where permitted, unless otherwise determined as part of an approved resolution.
We recommend using a trackable shipping method when returning an approved item, as we cannot guarantee receipt of packages that cannot be tracked.
Return Inspection
Returned merchandise may be inspected after it is received.
We may verify the product's condition, packaging, and eligibility before approving a refund or other resolution.
Items that show signs of use, spraying, alteration, damage, or tampering may not qualify for a refund.
Refunds
If an approved return qualifies for a refund, the refund will generally be issued to the original payment method used for the purchase.
Please allow time for the refund to be processed after the returned item has been received and reviewed.
After a refund is issued, your bank, credit card company, or payment provider may require additional time before the funds appear in your account. These processing times are controlled by the financial institution and may vary.
Exchanges
If you would like a different fragrance or size, please contact us before returning your original item.
Exchange availability depends on product condition, return eligibility, and current inventory. In some situations, the simplest option may be to return an eligible item and place a new order for the desired product.
Opened or used fragrance decants generally cannot be exchanged based solely on fragrance preference.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order enters preparation or shipping. However, because orders may begin processing quickly, cancellation cannot always be guaranteed.
Once an order has shipped, it can no longer be canceled and any eligible return would need to follow the applicable return process.
Shipping Problems
A return request is different from a shipping or delivery issue.
If your order has not arrived yet, please check its latest shipping status using our tracking page:
For delayed, lost, or delivery-related concerns, please contact us with your order number and tracking information.
Need Help With a Return?
If you have questions about a return, damaged product, incorrect item, missing item, or refund, please contact us before sending anything back.
When contacting us, include your order number and relevant details so we can review your request efficiently.
Ready Set Spray
Email: shulanyllc@gmail.com
We appreciate your understanding of the special handling requirements associated with fragrance decants and our commitment to maintaining the quality of every product we prepare.
Selected. Decanted. Presented.